Help Centre / Everyone

Account and data protection

Deleting your account

Account deletion is handled by your Org Admin or, where your organisation is the data controller, by raising the request with your organisation. Global Gaming supports the organisation's response. If your organisation is not the controller, contact privacy@globalgaming.gg directly. Requests are responded to within one month.

Data retention

Personal data is kept for as long as your account is active, and for a limited period afterwards — longer where law requires it (for example, billing records for six years, safeguarding records for seven years). The full retention schedule is available on request.

Who to contact

• Data protection / privacy requests: privacy@globalgaming.gg
• General support: support@globalgaming.gg
• Regulatory complaints: you may also complain to a supervisory authority — the UK Information Commissioner's Office, your national authority in the EU, or the UAE Data Office in the UAE.

Safeguarding concerns

Never route a safeguarding concern through this help assistant alone. Always contact a human: support@globalgaming.gg and your organisation's designated safeguarding lead. Organisations remain responsible for participant wellbeing, safeguarding, and escalation procedures — the platform surfaces wellness data and attention flags but does not make safeguarding determinations.