Question 1

What is an esports management platform?

Accepted Answer

An esports management platform is software that lets an institution run a competitive gaming programme the way it runs any other sport. It combines roster management, training schedules, player wellness tracking, match analytics, and communication in one system, replacing the spreadsheets, Discord servers, and WhatsApp groups most programmes rely on. Global Gaming is an esports management platform built specifically for schools, universities, federations, and competitive teams.

Question 2

What does an esports platform do?

Accepted Answer

A complete esports platform covers five jobs: organising teams and rosters, scheduling and tracking training, monitoring player wellness and duty of care, reviewing match footage with coaching feedback, and reporting programme results to leadership and parents. Tournament websites handle brackets only. A management platform like Global Gaming handles everything between practice and podium.

Question 3

How do I choose an esports platform for a school or university?

Accepted Answer

Look for four things: wellness and safeguarding built in rather than bolted on, separate dashboards for coaches, players, parents, and administrators, reporting that demonstrates programme value to leadership, and data protection that satisfies your compliance requirements. Global Gaming was designed around exactly these four requirements for institutional esports.

Question 4

How much does Global Gaming cost?

Accepted Answer

We offer three tiers. Essentials (up to 50 players), Professional (up to 150), and Enterprise (300+). Every engagement starts with a 6-week paid pilot from USD 1,200 that transitions into a 12-month seat-based subscription. The pilot fee is credited toward your annual licence. Book a demo for a personalised quote.

Question 5

Which games does the platform support?

Accepted Answer

We currently support Valorant and CS2 with integrated performance analytics via FACEIT. Our roadmap includes additional titles. The platform itself is game-agnostic for roster management, wellness tracking, and training plans.

Question 6

Can we onboard 50+ teams?

Accepted Answer

Absolutely. There is no cap on the number of teams or players your organisation can manage. Our Enterprise tier is purpose-built for multi-campus universities and national federations running hundreds of players across multiple programmes.

Question 7

How do you handle student data and privacy?

Accepted Answer

We take data protection seriously. The platform is built with GDPR compliance at its core, and all data is stored in secure, encrypted cloud infrastructure. Duty of care is included in every tier, not an add-on.

Question 8

Do coaches get their own view?

Accepted Answer

Yes. Global Gaming has five distinct user roles. Super Admin, Org Admin, Coach, Player, and Parent. Each role has its own dashboard, permissions, and feature set so everyone sees exactly what they need and nothing they don't.

Question 9

Is there a mobile app?

Accepted Answer

Yes, Global Gaming is available on both iOS and Android. Players can complete daily wellness check-ins, coaches can review stats on the go, and parents can see their child's activity, all from their phone.

Question 10

Can parents see their kid's activity?

Accepted Answer

Yes. The optional parent visibility dashboard gives parents real-time access to their child's wellness check-ins, attendance, and programme participation. Every parent gets their own login with a purpose-built, read-only view.

Question 11

What integrations do you have?

Accepted Answer

We currently integrate with FACEIT for competitive match data and performance analytics, with Discord connectivity, and OAuth/SSO for enterprise single sign-on. More integrations are on the roadmap.

Question 12

How long does onboarding take?

Accepted Answer

The initial onboarding session is 2 hours, designed to ensure your coaches and admins are fully comfortable with the platform. Enterprise clients receive a dedicated onboarding manager and SLA-backed support throughout the pilot.

Question 13

Do you offer a free trial?

Accepted Answer

We run a select 6-week design partner programme with a limited number of organisations each quarter. Participants receive full platform access and hands-on support. The pilot fee is credited toward your subscription when you convert.

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